77ca Privacy Policy

Introduction

77ca ("we", "our") is a trusted online betting and casino platform in Bangladesh. We believe that safeguarding and protecting users' personal information is a fundamental responsibility. This privacy policy will inform you about what types of information we collect, how we use it, who we share it with, and what rights you have over your information.

By using our website or services, you are considered to have accepted the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact us.

1. Information We Collect

We may collect the following types of information for account registration, transaction management, and service improvement:

1.1 Information You Provide Directly

• Full name and date of birth
• Email address
• Mobile number
• Residential address
• Identity verification documents (NID, passport, etc.)
• Payment information (bKash, Nagad, Rocket, or Upay number)

1.2 Automatically Collected Information

• IP address and device information
• Browser and operating system information
• Browsing behaviour and page views on the site
• Login time and session-related information
• Information obtained through cookies and similar tracking technologies

1.3 Information Received from Third Parties

For identity verification, fraud prevention, or compliance with anti-money laundering (AML) policies, we may occasionally collect limited information from verified third-party organisations.

2. Purpose of Using Information

We use the collected information for the following purposes:

• To create, manage, and verify accounts
• To process financial transactions including deposits and withdrawals
• To ensure platform security and prevent fraud
• To comply with applicable legal obligations
• To provide customer service and technical support
• To improve the user experience and introduce new features
• To inform you about relevant promotional offers and bonuses (only with your consent)
• To implement responsible gaming policies

We do not sell your information or transfer it to third parties for commercial gain under any circumstances.

3. Disclosure and Sharing of Information

77ca may share your information with the following parties in specific circumstances and always under appropriate safeguards:

3.1 Service Provider Partners

Third-party service providers handling payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical infrastructure may receive limited necessary information. These partners are contractually bound to uphold our privacy standards.

3.2 Legal Obligations

We may be required to disclose information pursuant to a court order, a lawful request from a government authority, or applicable law. In such cases, no information beyond what is legally required will be disclosed.

3.3 Business Transfers

In the event of a business sale, merger, or acquisition, user information may form part of the transferred assets. However, the new entity will be bound to comply with the terms of this privacy policy.

4. Cookies and Tracking Technologies

We use cookies and similar technologies on our website. Cookies are small text files stored on your device that help improve your browsing experience.

4.1 Types of Cookies

• Essential cookies: Essential for maintaining login sessions and security — these cannot be disabled.
• Functional cookies: Help remember your preferences and settings.
• Analytics cookies: Collect information about site usage to help improve our services.

You can control cookies by changing your browser settings. However, disabling certain cookies may cause some features of the site to not work properly.

5. Data Security Measures

77ca follows industry-standard security technologies and practices to keep your personal information secure:

• Data transmission is secured through SSL encryption
• Strong encryption technology is used for stored data
• Firewalls and access controls are in place to prevent unauthorised access
• Only authorised staff may view personal information for specific needs
• Security measures are regularly assessed and updated
• Cyber threat monitoring and response plans are in place

Please note that complete 100% security on the internet cannot be guaranteed. We take every reasonable precaution, but no method of data protection is entirely unbreakable.

6. Data Retention Period

We retain your personal information only for as long as necessary. Generally:

• Account-related information is retained for as long as your account remains active.
• Transaction records are retained for the period required under financial regulatory rules.
• Even after an account is closed, certain information may be retained as required by legal obligations or for dispute resolution.
• If consent given for marketing communications is withdrawn, information will no longer be used for that purpose.

When the reason for retention no longer applies, we securely delete or anonymise the information.

7. User Rights

You have the following rights regarding your personal information:

7.1 Right to Access

You may contact us at any time to find out what information we hold about you.

7.2 Right to Rectification

You have the right to request correction of any inaccurate information. Some information can also be updated directly from your account settings.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, it may not be possible to delete all information where legal obligations or dispute resolution require it to be retained.

7.4 Right to Object to Processing

You have the right to object to marketing communications or certain types of data processing.

7.5 Right to Data Portability

Where applicable, you may request your information in a structured, machine-readable format.

To exercise these rights, contact us at [email protected]. We will respond to your request within a reasonable time.

8. Privacy of Children and Minors

77ca strictly does not provide services to anyone under the age of 21. Our platform is for users aged 21 and above only. We do not knowingly collect any personal information from minors.

If you believe that information from a minor has been collected by mistake, please contact us immediately — we will take prompt steps to delete that information.

9. Third-Party Websites and Services

If our website contains links to third-party sites, 77ca is not responsible for the privacy practices of those sites. We recommend that you read the privacy policy of each website you visit. Game software providers (such as Pragmatic Play, JILI, Spribe, PG Soft) manage their own data protection policies — 77ca is not liable for those policies.

10. International Data Transfers

Our data servers and processing systems may be located in various countries. When information is transferred outside Bangladesh, we ensure that appropriate safeguards remain in place under applicable data protection laws and that the same level of protection for your information is maintained.

11. Changes to the Privacy Policy

We may update this privacy policy from time to time. For significant changes, we will notify you by email or through a notice on the platform. Continued use of the service after changes indicates that you accept the updated policy.

The "Last Updated" date at the top of this page always indicates the date of the most recent version.

12. Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our team will respond to you as soon as possible.